Contact
Report a claim

Change data and make inquiries

Change data

Have you changed your bank account details, your name or address? Contact our service team to change your data.

Telephone: +41 43 550 21 25 (Monday to Friday from 8.00 a.m. to 6.00 p.m.)

E-mail: service@hansemerkur.ch

General questions

Get in touch with us – We will be happy to help.

Telephone: +41 43 550 21 25 (Monday to Friday from 8.00 a.m. to 6.00 p.m.)

E-mail: service@hansemerkur.ch

Notice of claim and claims settlement

Telephone: +41 43 550 21 11 (Monday to Friday from 8.00 a.m. to 6.00 p.m.)

E-mail: claims@hansemerkur.ch

Please refer to the information in the notice of claim section.

24-hour travel emergency hotline

Mobi24 Swiss emergency call centre available worldwide in serious emergencies during your trip – 24 hours a day, 365 days a year.

Tel. (from Switzerland): 043 550 21 21

Tel. (from abroad): +41 43 550 21 21