Change data
Have you changed your bank account details, your name or address? Contact our service team to change your data.
Telephone: +41 43 550 21 25 (Monday to Friday from 8.00 a.m. to 6.00 p.m.)
E-mail: service@hansemerkur.ch
Change data and make inquiries
Quick access
General questions
Get in touch with us – We will be happy to help.
Telephone: +41 43 550 21 25 (Monday to Friday from 8.00 a.m. to 6.00 p.m.)
E-mail: service@hansemerkur.ch
Notice of claim and claims settlement
Telephone: +41 43 550 21 11 (Monday to Friday from 8.00 a.m. to 6.00 p.m.)
E-mail: claims@hansemerkur.ch
Please refer to the information in the notice of claim section.
24-hour travel emergency hotline
Mobi24 Swiss emergency call centre available worldwide in serious emergencies during your trip – 24 hours a day, 365 days a year.
Tel. (from Switzerland): 043 550 21 21
Tel. (from abroad): +41 43 550 21 21