24-hour travel emergency call

In the event of a serious emergency while travelling

Our Swiss emergency call centre is available 24 hours a day, 365 days a year to support you in the event of an emergency during your trip. The experts provide you with advice on aspects such as choosing doctors or hospitals, can organise repatriation or provide help as part of the personal assistance package. If an emergency happens during your trip, call:

Tel. (worldwide): +41 43 550 21 21

Emergency call for clients from Austria

Emergency call for clients from Germany

We are here to help – We are on hand to assist you in the following scenarios:

Options for medical treatment if you fall ill, or are involved in an accident, abroad
Exchange of information between treating doctors abroad and in Switzerland
Communication with relatives
Organisation of repatriation
Help if you lose means of payment or have to interrupt your trip
Travel roadside assistance in the event of an accident or breakdown

Our tips for your call and what to do in an emergency

Give us your name and telephone number
Give us your insurance number
What? The illness or type of accident that is involved
Where? Information on the location, e.g. hotel or hospital, including room number
Who? Local contact, e.g. treating doctor or police office
Do not sign anything without consulting us, e.g. declarations that you will assume certain costs
Insist on being issued with documentary proof and medical reports, and preferably invoices/receipts