Service overview

Our services at a glance

Contact

We are available to answer your questions on changing data, claims, emergencies and other matters.

Change data

We are available for questions about data changes, claims, emergencies and other matters.

Notice of claim

Do you want to report an insured event? We will help to make everything alright again as soon as possible.

Emergencies

If you run into difficulties abroad, the 24-hour travel emergency hotline is available round the clock. 

Download centre

HanseMerkur International AG General Conditions of Insurance and claim forms for download.

Frequently Asked Questions (FAQ)

An overview of the answers to the main questions (FAQ) about the travel insurance offered by HanseMerkur International.

Glossary

Read explanations of the most important terms relating to travel insurance in our glossary.

Test results and awards

We regularly compare ourselves with other insurance companies to give you an idea of the performance of our products.

Mobile Insurance Passport

The Mobile Pass allows you to store your insurance data digitally on your smartphone.

Payment methods

You have these payment options at HanseMerkur.