Glossar – Insurance terms from A to Z

Our 24-hour emergency hotline service is available for any emergencies you have while travelling. It is available any time and across the globe, including on Sundays and public holidays. Our worldwide emergency hotline service for travellers is available round the clock: +41 43 550 21 21

Important things for us to know in an emergency:

• Who is calling and the holiday address and telephone number
• Insurance cover taken out
• Local contact (name of the doctor, police, address, telephone number)
• Facts of the case
• Insurance number